1. E-shop Operator
FILKORN s.r.o.
Odborárska 3A, 831 02 Bratislava
Company ID: 55466052 | VAT ID: 2122011661 | VAT Registration: SK2122011661
E-mail: info@filkorn.sk | Phone: +421 951 881 240
Registered in the Commercial Register of the District Court Bratislava III.
2. Order and Contract Conclusion
An order sent via the e-shop is a binding proposal for the conclusion of a purchase contract. The contract is concluded upon confirmation of the order by the seller (email confirmation). The seller reserves the right to refuse the order (e.g., sold-out goods, pricing error).
3. Prices and Payment
All prices are quoted including VAT (20%), unless stated otherwise. Payment can be made by bank transfer to the seller's account. The goods will be dispatched after the payment has been credited to the account. For B2B customers with a valid VAT ID from another EU country, the reverse charge applies.
4. Delivery of Goods
The seller delivers goods within the territory of the Slovak Republic and selected EU countries. The standard delivery time is 3–7 working days from payment confirmation. You will be informed of the shipment via email with a tracking number.
5. Withdrawal from the Contract
The consumer has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods (§ 7 of Act No. 102/2014 Coll.). The goods must be returned unused, in their original packaging. The cost of returning the goods is borne by the consumer. Money will be refunded within 14 days of the goods being delivered to the seller.
The right of withdrawal does not apply to goods made according to the buyer's specific requirements (e.g., custom-made goods).
6. Warranty Conditions and Complaints
The goods are covered by a warranty period of 24 months. Complaints should be submitted in writing to info@filkorn.sk with a description of the defect and photographs. The seller will handle the complaint within 30 days. Details are provided in the Complaints Procedure.
7. Personal Data Protection
The processing of personal data is governed by the Privacy Policy.
8. Alternative Dispute Resolution
The consumer has the right to contact the Slovak Trade Inspection (www.soi.sk) or use the RSO platform: ec.europa.eu/consumers/odr.
9. Final Provisions
These terms and conditions are valid from April 1, 2025. The seller reserves the right to change them. Changes are effective on the day of publication on the website.
Cookies and Personal Data
When using the e-shop, selected personal data is collected and cookies are used. Details are provided in the following documents:
- Privacy Policy — what data we process, on what legal basis, your rights as a data subject
- Cookie Policy — types of cookies, Google Consent Mode v2, how you can adjust your consent
Before completing your order, you will express your consent to these Terms and Conditions and to the processing of personal data for the purpose of fulfilling your order (Article 6(1)(b) GDPR — performance of the contract).
Online Card Payment (Comgate Payment Gateway)
Online payments for goods and services in our e-shop are facilitated by the Comgate payment gateway. The provider of the payment gateway is Comgate, a.s., located at Gočárova třída 1754/48b, 500 02 Hradec Králové, Czech Republic, Company ID: 27924505, registered in the Commercial Register of the Regional Court in Hradec Králové, file no. B 3287. Comgate, a.s. is a licensed payment institution operating under the supervision of the Czech National Bank.
Through the Comgate payment gateway, you can pay:
- with a Visa or Mastercard,
- via Apple Pay and Google Pay,
- with a quick bank transfer (bank buttons).
Payments are processed on a secure payment gateway page; your card details do not reach us and are exclusively processed by Comgate, a.s. For the purpose of processing the payment, we pass on to Comgate, a.s. the amount and currency of the payment, the order number, and your email, possibly your phone number.
Sensitive input data that you enter into the online banking system or when paying by card are protected by bank payment gateways and do not reach third-party environments. More information can be found on Comgate's website: www.comgate.cz. Please address any payment complaints first with us at info@filkorn.sk; contacts for Comgate, a.s.: email platby-podpora@comgate.cz, phone +420 228 224 267.