Operator
FILKORN s.r.o.
Odborárska 3A, 831 02 Bratislava
ICO: 55466052 | VAT: 2122011661 | VAT ID: SK2122011661
E-mail: info@filkorn.sk
Tel.: +421 951 881 240
Purpose and legal basis for processing
We process your personal data based on the following legal grounds:
- Contract fulfillment – processing orders, issuing invoices, delivering goods, and customer service.
- Legitimate interest – protection against fraud, website security, traffic analytics.
- Consent – sending newsletters and marketing materials (you can withdraw your consent at any time).
- Legal obligation – retention of accounting documents according to Act No. 431/2002 Coll.
Categories of processed data
- Identification data: name, surname, company name, ICO, VAT
- Contact data: email, phone, postal address
- Business data: orders, invoices, payment information
- Technical data: IP address, cookies, browser (anonymized)
- Chat logs: records from AI chat (retained for a maximum of 30 days)
Recipients of personal data
Your data may be made available to:
- Courier and logistics companies – for the purpose of delivering the order
- Payment gateways – when processing card payments
- Hostinger International Ltd. – web hosting and cloud infrastructure (EU and outside the EU, standard contractual clauses)
- OpenAI, L.L.C. – processing AI chat conversations (USA, standard contractual clauses)
- Accounting and tax services – tax advisor of the operator
Retention period
- Accounting documents and invoices: 10 years (Act No. 431/2002 Coll. on accounting)
- Orders and customer data: 5 years from the last order
- Data for marketing purposes (newsletter): 4 years from the granting of consent or last activity
- Chat logs: 30 days
- Website logs / technical records: 90 days
Rights of the data subject
You have the right to:
- Access – obtain confirmation of processing and a copy of your data
- Rectification – request correction of inaccurate or incomplete data
- Erasure – "right to be forgotten" if the legal retention conditions are not met
- Restriction of processing – in cases specified by law
- Data portability – receive your data in a machine-readable format
- Object – to processing based on legitimate interest
You can send your request to: info@filkorn.sk
Right to lodge a complaint
If you believe that the processing of your personal data is in violation of applicable legislation, you have the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava, dataprotection.gov.sk.
Cookies
Information about the use of cookies can be found in the Cookie Policy.
Changes to the policy
We may update this policy. We will inform you of significant changes through the website. Valid from: April 1, 2025.
Marketing and analytical tools
To measure traffic, optimize content, and conduct marketing communication, we use the following tools from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland):
- Google Analytics 4 (GA4) — anonymized statistics on traffic, user behavior, and conversions. We do not use personalized advertising through GA.
- Google Tag Manager (GTM) — management of measurement codes without direct data collection.
- Google Ads (remarketing) — may be used in the future for targeted ads to visitors who have shown interest in our products.
All these tools operate in Google Consent Mode v2. Before you give your consent (cookie banner), all cookies in the categories analytics_storage, ad_storage, ad_user_data, and ad_personalization are blocked. Without consent, only anonymous non-identifying signals (cookieless ping) are sent to GA4.
Legal basis: Article 6(1)(a) GDPR (consent), §109 of Act No. 452/2021 Coll. on electronic communications. The processor Google Ireland Limited processes data based on Standard Contractual Clauses (SCC) according to the Commission Implementing Decision (EU) 2021/914.
Your rights: you can withdraw your consent at any time by clicking the "Cookies" link in the footer of the page or by deleting cookies in your browser. The rights of the data subject (Articles 15–22 GDPR) are detailed in the previous sections of these Policies.
Data Processing for Online Payments (Comgate)
When paying by card online, we pass the necessary data for processing the payment (amount and currency of the payment, order number, email, and possibly phone number) to Comgate, a.s., Gočárova třída 1754/48b, 500 02 Hradec Králové, Czech Republic, ICO: 27924505 — a licensed payment institution under the supervision of the Czech National Bank, which acts as a payment service intermediary. You enter your payment card information directly on the secure payment gateway page, and we do not have access to it. Information about the processing of personal data by Comgate, a.s. can be found at www.comgate.cz.